Frequently Asked Questions

1. What cap constructions do you offer?

Debra’s Enchanted offers a variety of wig and topper cap constructions designed for a natural appearance, comfortable fit, and realistic movement.

To explore our available options, visit Shop and select Wigs or Toppers. Each collection and product listing includes additional information and photos to help you choose the construction that works best for you.

If you’re unsure which option is right for your needs, please contact us before ordering. We’re always happy to help.

2. What type of hair do you use?

Our wigs and toppers are made with 100% premium European, remy human hair.

Remy hair maintains the natural alignment of the hair cuticle, which helps preserve the quality and softness of the hair while reducing tangling.

Specific hair details can be found within each product description.

3. How is the hair length measured?

Our wigs and toppers are measured from the top of the silk or lace top to the ends of the hair to determine the overall length.

Because our pieces are layered, the longest overall measurement will not necessarily equal the length of the hair at the nape.

For example, a wig listed as approximately 20 inches overall may have nape layers measuring approximately 14 inches.

Toppers typically have longer individual layers because they do not have a nape.

We recommend using a soft measuring tape when comparing lengths. For the most accurate comparison, measure from the top of your head to where you would like the hair to fall.

Our recommendation: If you plan to customize your piece with layers, trimming, or shaping, consider ordering approximately 2 inches longer than your desired finished length. This provides your stylist with room to customize the piece without sacrificing your preferred length.

Please also keep in mind that curling straight hair can make the finished style appear approximately 1.5–2 inches shorter.

If you have questions about length, please contact us before ordering. We’re happy to help you choose.

4. What if I don’t see the wig or topper I’m looking for?

Please contact us! We may have additional inventory that has not yet been added to the website.

At this time, we do not offer pre-orders. Our phone number is 512-745-7097 or info@d-enchanted.com

5. Do you offer cutting or coloring services?

Yes. Customization services are available for select pieces.

Available cutting services may include:

• Trimming

• Face-framing

• Layers

• Bangs

• Bob cuts

Coloring services may also be available depending on the piece and requested service.

Please visit our Services section for currently available options or contact us before purchasing if you would like your piece customized.

For online orders, we strongly recommend discussing your desired customization with us before selecting a service.

Please note: Customized, cut, colored, or otherwise altered pieces are considered final sale. Please review our current Return Policy before requesting customization.

6. Do you offer wig repair services?

Wig repair services are offered on a limited basis.

When repair services are available, they will be listed in the Services section of our website. Please contact us if you have questions about a particular piece or repair.

7. What payment methods do you accept?

We accept major credit cards as well as several additional payment options available at checkout.

Depending on eligibility and availability, installment payment options may also be offered through participating providers. The payment methods currently available for your order will be displayed during checkout.

8. How quickly will my order ship?

In-stock orders are typically processed and shipped within 1–2 business days.

Orders placed after 12:00 PM Central Time may begin processing the following business day.

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to one business day for tracking information to update after your shipping label is created.

Shipping times are estimates and may vary due to the carrier, weather, holidays, customs, or other circumstances outside of our control.

9. Do you offer international shipping?

Yes. International shipping is available to select destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Customs processing times vary by country and are outside of Debra’s Enchanted’s control. Please carefully review your name, shipping address, and contact information before submitting your order.

All customs documentation will reflect the required shipment information and declared value in accordance with applicable shipping and customs requirements.

10. What happens if my package is lost, stolen, damaged, or delayed?

Once your package has been transferred to the shipping carrier, delivery times and transit delays are outside of our direct control.

If tracking shows a delay or delivery issue, please contact the shipping carrier using the tracking information provided.

When shipping protection is available at checkout, we strongly recommend purchasing it, particularly for high-value orders. Shipping protection may provide coverage for qualifying lost, stolen, or damaged shipments according to the protection provider’s terms and claims requirements.

Please review our current Shipping Policy for complete details regarding shipping, delivery, claims, and coverage.

11. Do you accept returns or exchanges?

Yes, eligible items may be returned or exchanged according to the terms of our current Return Policy.

Because wigs and toppers are personal-wear items, certain conditions and timeframes apply. Customized, altered, cut, colored, worn, or otherwise ineligible items may not qualify for return or exchange.

We strongly encourage you to review our Return Policy before purchasing or altering your piece.

12. Can I cancel my order before it ships?

Orders begin processing shortly after they are placed, so we cannot guarantee that an order can be canceled before shipment.

If you need to request a cancellation, please contact us as soon as possible. If your order has already been processed or a shipping label has been created, applicable shipping costs or fees may be deducted in accordance with our policies.

If an order has already shipped, our standard Return Policy will apply.