We offer a variety of different caps. Please go to home page and hover over "Shop" to choose Wigs and Toppers. Description and photos can be found when you click on wig/topper type.
100% Premium European, Remy, human hair. Remy means that the cuticles are left intact and protects the hair from damage as well as decrease tangling.
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3. How do you measure your hair?
Hair is pre-cut and usually has 2 layers with the longest layer measuring from the nape. Hair is measured from the mid scalp/top of the head to the end (tip) of the hair. You must use a soft measuring tape in order to get the most accurate measurement.
Example: For wigs, If you are wanting a total length of 20”, each layer will equal approximately 14”. When measuring from the nape, measure 14”and then note where the measuring tape ends and then measure from the top of the head, to the ends, and that will give you a total length of 20”. Toppers will have longer layers since they do not have a nape.
We usually recommend ordering 2" longer than your desired length. This allows cuts, trims, etc, without losing the length you are trying to achieve.
Note: When curling a straight piece, it will lose about 1.5-2" of length
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4. What if I don’t see an item that I want? Can I place an order?
Please reach out to us to see if we have an item that hasn't been posted.
We currently do not offer pre-orders.
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6. Do you offer salon services such as cutting/coloring your pieces?
Cutting service offered is trimming, face framing layers, bangs, and bob for online orders. Please reach out to us to discuss cutting options. Coloring service is also available. Go to the "service" tab to find options available.
https://www.debrasenchanted.com/collections/services
*Cutting service to begin for local clients*
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7. Do you offer wig repair services?
Due to time constraints, we do not offer wig repair services unless available in our service section on our site.
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8. What payment methods do you accept?
We accept all major credit cards and a variety of payment options. All can be found at checkout. This includes payment plans such as Sezzle, Affirm, and Klarna.
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9. How long does it take to receive my order? What if there’s an issue?
We offer FREE shipping worldwide, for any orders over $900. Our standard shipping method is USPS First Class and First Class International. Other options are available and can be chosen at checkout for an additional fee.
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International Shipping is available through USPS, DHL, FedEx, and UPS. *Please be aware that custom fees and other taxes incurred are the responsibility of the customer.
We are not responsible for custom delays as we have no control over customs so please make sure all information is correct (name, address).
If requesting us to place a lesser value on the custom form, you must add a note in the cart page so we are aware of your request. We will not automatically do this and not responsible for custom fees incurred based on value of the piece purchased (please be aware that this will not justify a return).
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D Enchanted is not responsible for shipment delays. Once items have been shipped, you must contact the delivery service for any tracking issues/delays.
Shipping insurance is optional and highly recommended. This option helps cover 100% payment guarantee & protect your order from damage, loss, or theft if these issues were to occur. D Enchanted is not responsible for damage, loss, or theft and we must follow the appropriate procedure that is required from the insurance company and delivery carrier.
Orders are shipped within 1-2 business days and tracking information will be provided via email given. It may take up to 1 business day to see movement of order.
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All orders placed after 12pm CST will be processed the following business day despite the shipping method.
Note: Debra's Enchanted is not responsible for shipment delays. Once items have been shipped, and tracking information has been sent via email, you must contact the delivery service for any tracking issues/delays. All questions regarding shipping must be handled with carrier. We are not responsible for stolen items if shown that items have been delivered. Shipping protection option is highly recommended and can be paid at checkout.
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11. Do you accept refunds and/or exchanges?
Yes. Please see Return Policy: https://www.debrasenchanted.com/pages/return-policy
All orders placed are immediately processed. Return policy still applies. Shipping fees will also be deducted if shipping label created.
2. What type of hair do you use?
