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1. What cap constructions do you offer?
We offer a variety of different caps. Please go to home page and hover over "Shop" to choose Wigs and Toppers. Description and photos can be found when you click on wig/topper type. 
2. What type of hair do you use?
100% Premium European, Remy, human hair. Remy means that the cuticles are left intact and protects the hair from damage as well as decrease tangling.
3. How do you measure your hair?
Hair is pre-cut and usually has 2 layers with the longest layer measuring from the nape. Hair is measured from the mid scalp/top of the head to the end (tip) of the hair. You must use a soft measuring tape in order to get the most accurate measurement. 
Example: For wigs, If you are wanting a total length of 20”, each layer will equal approximately 14”. When measuring from the nape, measure 14”and then note where the measuring tape ends and then measure from the top of the head, to the ends, and that will give you a total length of 20”. Toppers will have longer layers since they do not have a nape. 
We usually recommend ordering 2" longer than your desired length. This allows cuts, trims, etc, without losing the length you are trying to achieve. 
Note: When curling a straight piece, it will lose about 1.5-2" of length
4. What if I don’t see an item that I want? Can I place an order?
Pre-Orders are considered custom pieces and can be found in our pre-order section for both wigs and toppers. You can also reach us  via email at, setting up a 1:1 appointment, or contact us by phone: 512-222-7879 during regular business hours. 
Custom/pre-orders include: ordering a specific wig/topper in a certain size and color. Production time is approximately 5-12 weeks. 
Note: Pre-Orders are a final sale so we encourage a 1:1 consultation if you have never ordered from us, so we can answer all your questions prior to ordering. There will be times that your piece may be delayed due to unforeseen circumstances (i.e. taking longer to complete, shipping delays due to shipping carrier). If order is not received within 6 months after order, a full refund will be granted. 
6. Do you offer salon services such as cutting/coloring your pieces?
We only offer cutting bangs at this time. Coloring service is also available. Go to the "service" tab to find options available.
*Cutting service to begin in May for local clients*
7 Do you offer wig repair services?
Due to time constraints, we do not offer certain wig repair services unless available in our service section on our site. 
8. What payment methods do you accept?
We accept a variety of payment options. All can be found at checkout. This  includes payment plans such as Sezzle, Klarna. 
9. How long does it take to receive my order? What if there’s an issue?

We offer FREE shipping worldwide, for any orders over $900. Our standard shipping method is USPS First Class and First Class International. Other options are available and can be chosen at checkout for an additional fee.


International Shipping is available through USPS, DHL, FedEx, and UPS. *Please be aware that custom fees and other taxes incurred are the responsibility of the customer. 

*We mark $40 USD and synthetic hair on custom form to avoid high custom fees. If you prefer us not to do this, please call us at 512.222.7879, or send an email to We are not responsible for custom delays as we have no control over customs so please make sure all information is correct (name, address, whether or not you want us to place lesser value on custom form). 


D Enchanted is not responsible for shipment delays. Once items have been shipped, you must contact the delivery service for any tracking issues/delays. We do, however, insure each package mailed and will submit claims if packages are lost. 

Orders are shipped within 1-2 business days and tracking information will be provided via email given. It may take up to 1 business day to see movement of order. 


Due to covid, shipping may be delayed with shipping carriers. 


All orders placed after 12pm CST will be processed the following business day despite the shipping method. 

Note: Debra's Enchanted is not responsible for shipment delays. Once items have been shipped, and tracking information has been sent via email, you must contact the delivery service for any tracking issues/delays. All questions regarding shipping must be handled with carrier. We are not responsible for stolen items if shown that items have been delivered. 
11. Do you accept refunds and/or exchanges?
Yes. Please see Return Policy:
12. Can I cancel my order prior to shipping?
All orders placed are immediately processed. Return policy still applies. Shipping fees will also be deducted if shipping label created. 

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